RETURNS

All returns must be lodged within 7 days of receiving your order. To initiate a return please email info@casalasola.com. Items must be returned in their original condition with the original packaging and all tags need to be attached.

• Full priced items can be returned for a store credit, with shipping costs deducted. This store credit will be valid for 2 years, giving you time to find something you love.
• All sale items are considered final purchases and are not eligible for return, store credit, exchange or refund.

TERMS AND CONDITIONS

We do not accept returns outside of our 7 day return policy. We do not accept returns on items if they are not returned in original condition. If you return your products and they have been worn or damaged, you will be invoiced for your return shipping fee and the goods will be returned back to you. Any return shipping costs incurred by the customer are non-refundable. Store Credits are non-refundable. 

Please ensure that you use a trackable, insured service and package the products appropriately as we cannot take responsibility for items damaged or lost in the return transit.


FAULTY AND INCORRECT ITEMS

Should you receive damaged or faulty goods, an incorrect order or feel it is not as advertised please contact us here within 7 days of purchase so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. These will be assessed on a case by case basis. We do not accept returns on items damaged by general wear and tear. Casa Lasola reserves the right to determine a genuine fault in the clothing. If an item is deemed as having a manufacturing defect you will not incur any additional costs, and will be offered a replacement item, refund or store credit.

RETURNS TIMELINE

Your item/s will be considered returned once we receive it at Casa Lasola. They will be assessed and processed for a store credit or refund. We process all returns within 5 7 business days of receiving your items, we will send you an email with the details of your processed return. Refunds will be returned to the account or payment method used to make the original purchase. Please allow 5-10 business days for this to appear in your account.